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Article ID: 121410, created on May 1, 2014, last review on May 2, 2014

  • Applies to:
  • Plesk Automation

Symptoms

Unable to create new subscription based on Smartermail hosting:

    Task description: Propagate mail settings of the subscription to the Hosting Panel.

    Error message or request description : Non-zero exit status returned by script. Output stream: 'Error: Unable to create domain 'domain.tld' on mail server:Failed to create the primary domain admin

Cause

Smartermail license limitation. The maximum number of domains/mail accounts allowed has been reached limits.

Resolution

Check/Upgrade Smartermail license in Smartermail Administrator Panel->Settings->Activation->Licensing.

Make sure that you have installed the SmarterMail license and the mail accounts limit has not been reached.

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