Search Engine: Elastic

Article ID: 121372, created on Apr 29, 2014, last review on Apr 30, 2014

  • Applies to:
  • Odin Business Automation Standard 4.5
  • Odin Business Automation Standard 4.3
  • Odin Business Automation Standard 4.2

Symptoms

Cannot login to CP for a particular domain. The following error appears:

[WEBSYSTEMLIB] ERROR : file 'web_header_cp.tmpl' not found by full path '' CP can not be used in this skin 

Cause

The skin is not selected for account's staff member:

Top > Account Director > Customer Manager > Customers > %account% > Users > %staff_member% > Edit

Skin = Not selected.

Resolution

Edit staff member and choose the skin (e.g. "Panel Theme")

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