Article ID: 121194, created on Apr 19, 2014, last review on May 9, 2014

  • Applies to:
  • Business Automation 5.4

Symptoms

Domain subscription is canceled or Terminated after expiration in PBA-E. However on registrar side domain is still active.

Cause

There may be several causes for such issue:

  1. Domain subscription is Terminated but not Removed. In such case domain stays Registered in PBA-E also.

  2. Registrar restricts domain zones from cancellation and basically cancellation is just changing of auto-renew option.

Resolution

  1. Terminated/Stopped subscription can be destroyed manually using "Destroy" button on Subscription general screen. For automatical destroy make sure following options are set to "Yes":

    • "Destroy Service on Cancel" in PBA-E Home> Product Director> Plan Manager> Service Templates> select needed domain service template
    • "Destroy Service after Hold Period" in PBA-E Home> Configuration Director> Sales & Financial Settings> Service Terms> select terms of corresponding domain Service Plan.
  2. Clarify with registrar if domain zone supports cancellation.

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