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Article ID: 120859, created on Apr 3, 2014, last review on May 3, 2014

  • Applies to:
  • Odin Business Automation Standard 4.5
  • Odin Business Automation Standard 4.3

Symptoms

There are some orders which belong to reseller's customers. A tax was not applied to them.

Cause

A tax is not configured for a reseller. Provider may see this the following way:

  1. Enable "Taxation Manager" for a reseller through

    PCC > Top > Configuration Director > Security Manager > Setup > Reseller Permission > Reseller Administrator: Billing Director > Taxation Manager

  2. Login to Reseller Panel (RCC) and see that tax zone is not configured:

    RCC > Login to RCC > Top > Billing Director > Taxation Manager > Tax Zones

That explains the reason why tax was not applied.

It’s by design that provider's tax is not applied to orders of reseller's customers.

Resolution

A reseller should configure tax rate and tax zone properly.

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