Search Engine: Elastic

Article ID: 120656, created on Mar 21, 2014, last review on May 5, 2014

  • Applies to:
  • Odin Business Automation Standard 4.5
  • Odin Business Automation Standard 4.3

Symptoms

Domain's DNS zone has duplicate DNS records:

Top > Service Director > Domain Manager > Domains > %domain.tld% > DNS Zone

I get round robin dns response. I deleteed one records from PBA-S but it come again in some times.

Cause

DNS zone of domain %domain.tld% has two DNS records suppliers:

Top > Service Director > Domain Manager > Domains > %domain.tld% > DNS Records Suppliers

121     VE Subscription 124     NO      WARNING: Could not add record (type='CNAME',name=www.%domain.tld%,value=%domain.tld%). Other record(s) were found in zone having same value of 'name' property.
132     POA Subscription 139 NO WARNING: Could not add record (type='A',name=%domain.tld%,value=123.123.123.123). Another record exists having same values of type, name, value. Could not add record (type='MX',name=%domain.tld%,value=mail.%domain.tld%). Another record exists having same values of type, name, value. Could not add record (type='CNAME',name=www.%domain.tld%,value=%domain.tld%). Other record(s) were found in zone having same value of 'name' property.

Resolution

Disable one of DNS records suppliers. For example, to disable #121 VE Subscription:

Top > Service Director > Domain Manager > Domains > %domain.tld% > DNS Records Suppliers > 121 VE Subscription > Disable

Note: existing DNS records are not removed from DNS zone during suppliers synchronization, only new records are added. Delete duplicate DNS records manually:

Top > Service Director > Domain Manager > Domains > %domain.tld% > DNS Zone

After that you may synchronize suppliers:

Top > Service Director > Domain Manager > Domains > %domain.tld% > DNS Records Suppliers > Synchronize Suppliers

Please refer to PBA-S Provider's Guide for more details about Managing DNS Records Suppliers.

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