Article ID: 120420, created on Mar 4, 2014, last review on Aug 12, 2014

  • Applies to:
  • Plesk Automation 11.5


When I try to open Backup Manager through Customer Control Panel in Websites > Backup Manager it opens too slow (about one minute).


The issue is considered to be a software issue #PPA-583 and will be fixed in future product updates.

Subscribe to our knowledge base - each product update comes with corresponding KB article:


NOTE: Hotfix is available only for CentOS 6 with 64-bit system architecture.

  1. Log in to the Management node via SSH.

  2. Download fix:

    ~# wget
  3. Backup original file:

    ~# cp /usr/local/psa/admin/sbin/pmm-ras{,.orig}
  4. Extract the downloaded archive and replace the original file with the patch:

    # unzip
    # mv pmm-ras_cos6x64 /usr/local/psa/admin/sbin/pmm-ras
    mv: overwrite `/usr/local/psa/admin/sbin/pmm-ras'? y
  5. Check that Backup Manager works without issues.

Search Words

can't open backup manager

backup manager

can't open backup manager

33a70544d00d562bbc5b17762c4ed2b3 e0aff7830fa22f92062ee4db78133079 caea8340e2d186a540518d08602aa065

Email subscription for changes to this article
Save as PDF