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Article ID: 120420, created on Mar 4, 2014, last review on Aug 12, 2014

  • Applies to:
  • Plesk Automation 11.5

Symptoms

When I try to open Backup Manager through Customer Control Panel in Websites > Backup Manager it opens too slow (about one minute).

Cause

The issue is considered to be a software issue #PPA-583 and will be fixed in future product updates.

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Resolution

NOTE: Hotfix is available only for CentOS 6 with 64-bit system architecture.

  1. Log in to the Management node via SSH.

  2. Download fix:

    ~# wget https://kb.odin.com/Attachments/kcs-23922/pmm-ras_cos6x64.zip
    
  3. Backup original file:

    ~# cp /usr/local/psa/admin/sbin/pmm-ras{,.orig}
    
  4. Extract the downloaded archive and replace the original file with the patch:

    # unzip pmm-ras_cos6x64.zip
    # mv pmm-ras_cos6x64 /usr/local/psa/admin/sbin/pmm-ras
    mv: overwrite `/usr/local/psa/admin/sbin/pmm-ras'? y
    
  5. Check that Backup Manager works without issues.

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