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Article ID: 120376, created on Feb 28, 2014, last review on Jun 6, 2015

  • Applies to:
  • Odin Business Automation Standard 4.5
  • Odin Business Automation Standard 4.2

Symptoms

SSL certificate provisioning via eNom fails with the error message like (Top > Configuration Director > Logging and Errors > Action Log):

527230  Error Failed    #229952 Order on SSL Certificate
    Process provisioning for document; Process document #229952
    %customer defaul%
    174.114.192.163
    21-Jan-2014, 10:08
Attention!Operation has failed with Error Code # -5. See Problem # p2014-01-21_10-57-19.1 for details.

The following error is shown in the Problem report:

Couldn't configure certificate (ID: 444679) for %domain.tld%: eNom communication level error: Error in response: 1. An Administrative Province is required2. A Technical Province is required3. A Billing Province is required 

Cause

Such behavior was classified as the software issue PBAS-29243 and was fixed in OBAS 4.5.1 release.

Resolution

Upgrade OBAS to the latest version.

62a72d260afd42b853c9105003928212 caea8340e2d186a540518d08602aa065 400e18f6ede9f8be5575a475d2d6b0a6 70a5401e8b9354cd1d64d0346f2c4a3e 624ca542e40215e6f1d39170d8e7ec75

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