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Article ID: 120257, created on Feb 21, 2014, last review on May 8, 2014

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

I'm trying to transfer a domain. The following error appears in PBA-S Action Log (Top > Configuration Director > Logging and Errors > Action Log):

Register Domain; Domain %domain.tld%. An error has occurred during recording. Error: Unable to send the request to registrar : request timed out..

The following requests are shown in the Problem report:

[2014/02/18 09:06:07] [INFO] [11707] [HSPC::MT::Plugin::DM::OnlineNIC::__send_xml] _send_xml() : query (command) = <?xml version="1.0" encoding="UTF-8" standalone="no"?>
<epp>
<command>
<transfer>
<domain:transfer>
<domain:type>0</domain:type>
<domain:name>%domain.tld%</domain:name>
<domain:pw>%password%</domain:pw>
<domain:authInfo type="pw">%pwd%</domain:authInfo>
</domain:transfer>
</transfer><unspec/>
<clTRID>1392710767724214</clTRID>
<chksum>e00949eba45bda7287747919ba20094d</chksum>
</command>
</epp>
...
[2014/02/18 09:08:07] [WARN] [11707] [HSPC::MT::Plugin::DM::OnlineNIC::transfer_domain] Can't transferr domain %domain.tld%.
[2014/02/18 09:08:07] [DEBUG] [11707] [HSPC::MT::DM::RegDomain::process_domain] Original Result=$VAR1 = {
'domain_status' => 'error',
'message' => 'Can't send the request to registrar: request timed out.',
'is_success' => 0

Cause

The transfer request failed due to timeout in 2 minutes (hardcoded limit of the registration plug-in).

Resolution

Contact the registrar directly to clarify why the request was delayed.

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