Article ID: 119873, created on Jan 29, 2014, last review on Dec 29, 2016

  • Applies to:
  • Odin Business Automation Standard

Symptoms

Notifications sent out upon OBAS events (e.g. "Payment method expired") are also sent to the accounts that are in the "On hold" status. Is this by design?

Resolution

It is by design. Sending notifications is automatically skipped for deleted accounts only.

Other accounts (regardless of their status: “Active” or “On hold”) have their own notifications settings (Top > Account Director > Customer Manager > Customers > %customer_name% > Notifications):

  • Customer receives all event notifications
  • Customer receives no event notifications
  • Customer receives the selected notifications

For more detail refer to Selecting Events an Account Owner Receives E-Mail Notifications.

Additional information

Adjusting Customer Account Properties.

Managing the Set of Events a Customer Receives E-Mail Notifications

caea8340e2d186a540518d08602aa065 400e18f6ede9f8be5575a475d2d6b0a6

Email subscription for changes to this article
Save as PDF