An action is configured in Provider's Panel (PCC) according to Managing Events. Nevertheless, the action is executed for a domain subscription of a reseller.
The reseller's subscription is based on a hosting plan that is a copy of the Provider's plan.
Such behavior is considered to be a software issue PBAS-29249 and was fixed in OBAS 4.5.5.
To resolve the issue, please upgrade to 4.5.5 as described in How to upgrade OBAS system to the latest available version.
- Create original Hosting Plans for resellers (not copy them from Provider's ones), so that OBAS looks for resellers' Events only.
Configure conditions for Provider's event. For example:
PCC > Top > Configuration Director > Event Manager > Actions > "Subscription notification for customer" > Edit Conditions > New Condition
subscription.plan_id not equal to %hp_id%