Search Engine: Elastic

Article ID: 119768, created on Jan 23, 2014, last review on May 11, 2014

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

I've configured E-Mail Gate to receive problem reports in my PBA-S. Tickets should be created when customers send emails to support@provider.com.

But tickets are not created. There are many messages with subject "Undelivered Mail Returned to Sender" shown in Support Manager of Provider's panel (Top > Account Director > Support Manager > Trouble Tickets). The following error exists in the message body:

<root@%pbas%> (expanded from <ts_gw@%pbas%>): cannot update
 mailbox /var/mail/root for user root. error writing message: File too large

The following errors are shown in the log (/var/log/hspc/hspc.log):

[2014/01/22 09:03:32] [ERROR] [20178] [HSPC::Taskman::Comm::backend_execute_task] Task #16 HSPC::MT::UM::TS -> check_mail failed miserably: Timeout at /usr/lib/perl5/site_perl/5.8.8/HSPC/Taskman/Comm.pm line 319.
SELECT `mail_id`, `mail_body` FROM `ts_mailqueue` WHERE `is_read` = 0 LIMIT 1 (See /var/log/hspc/p2014-01-22_09-03-32 for details)

Cause

Mail queue file is overloaded:

[root@hspc ~]# ls -lh /var/mail/root
-rw------- 1 root root 1.4G Jan 22 09:11 /var/mail/root
[root@hspc ~]#  

Task #16 "Check mail queue" fails with timeout error.

Resolution

Remove old email messages from mail queue. It's recommended that you remove old emails using Data Retention at

Top > Configuration Director > Miscellaneous Settings > Data Retention: Remove outdated emails

If this does not help, contact Parallels Support for further troublechooting.

400e18f6ede9f8be5575a475d2d6b0a6 caea8340e2d186a540518d08602aa065 624ca542e40215e6f1d39170d8e7ec75 70a5401e8b9354cd1d64d0346f2c4a3e

Email subscription for changes to this article
Save as PDF