Article ID: 119717, created on Jan 18, 2014, last review on Nov 18, 2014

  • Applies to:
  • Operations Automation 5.5
  • Operations Automation 5.4
  • Odin Business Automation Standard 4.5
  • Odin Business Automation Standard 4.3

Symptoms

I'm trying to change Hosting Plan for PA subscription in PBA-S. The order (“Order on PA”) fails with following error:

[Error::throw] subscription upgrading failed: failure response: status: -1, module_id: ResourceManagement, extype_id: 221, error_message: Subscription #130 has no resource type #1000216. 

or

[WARN] [26983] [HSPC::MT::Billing::process_documents] process_documents():: Can't process doc #4882: provisioning failed: subscription upgrading failed: failure response: status: -1, module_id: ResourceManagement, extype_id: 221, error_message: Subscription #656 has no resource type #1000522. at /usr/lib/perl5/site_perl/5.8.8/HSPC/MT/Billing.pm line 4461, <RL> line 1.
(See /var/log/hspc/p2014-01-01_10-02-46 for details)"

Cause

Source and destination Hosting Plans are based on different PA Service Templates:

Top > Billing Director > Product Manager > Hosting Plans > %PA plan_name% > PA Settings

It's by design that PBA-S 4.5 does not allow changing hosting plan for PA subscription if the source and destination hosting plans are based on different PA Service Templates.

Resolution

Avoid changing Hosting Plans for PBA-S subscriptions if they are based on different PA Service Templates.

Use the following schema for changing resources of PA subscription in PBA-S:

  1. change resources in PA Service Templates directly;
  2. update PBA-S Hosting Plan (edit and save without any changes);
  3. synchronize PBA-S subscriptions with the latest version of the Hosting Plan.

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