Article ID: 119643, created on Jan 14, 2014, last review on Sep 29, 2016

  • Applies to:
  • Plesk Automation 11.1
  • Plesk Automation 11.5


Configured scheduled task for the user does not work. The following error message can be recieved on execution of this task:

    user with id=10002 and name=test_user not found in chrooted passwd file


This issue caused by misconfiguration in /var/www/vhosts/domain.tld/etc/passwd:

    # cat /etc/passwd | grep test_user


  1. Enable and disable Access to the server over SSH in Websites > Web Hosting Access in Customer's Control Panel

  2. Check that the same user id is set in /etc/passwd and in /var/www/vhosts/domain.tld/etc/passwd file:

    # grep test_user /etc/passwd
    # grep test_user /var/www/vhosts/domain.tld/etc/passwd

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Перестало выполняться запланированное резервное копирование после апгрейда до 11.5

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