Search Engine: Elastic

Article ID: 119586, created on Jan 11, 2014, last review on May 8, 2014

  • Applies to:
  • Odin Business Automation Standard 4.3

Symptoms

The following notification appears when I change to the "System" tab in CP for PA subscription:

No Service Available    
You are not subscribed to our services
You have no active subscriptions. Subscription(s) is/are either not created, pending, or terminated.
What Can I Do?

Cause

The subscriptions are provisioned to POA 5.5 - such configuration is not supported by PBA-S 4.3. According to Release Notes for PBA-S 4.3 integration with POA 5.3 and 5.4 is supported.

Resolution

POA 5.5 is supported by PBA-S since version 4.5

 * Parallels Operations Automation 5.3, 5.4, 5.5.1, 5.5.2

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(9) Known problems and limitations
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4) POA 5.5.3 doesn't support PBAS, support of PBAS will be added in 5.5.4.

Upgrade PBA-S to version 4.5 or higher.

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