Article ID: 119576, created on Jan 10, 2014, last review on Nov 19, 2014

  • Applies to:
  • Operations Automation 5.5


A customer cannot remove existing Exchange mailbox in the POA Customer Control Panel, the following warning is displayed despite of the fact that customer correctly selected mailboxes to be removed:

0 mailboxes scheduled for deletion

The APS-related message like this is logged in the poa.debug.log file on the POA Management Node when attempting to remove mailbox in the CCP:

ERR [SYSTEM 1:5207:b0afeb90 SAAS]: [SaaS::BaseRequestHandler::sendError] REST Error: DELETE /poa/dns-record-mx/32fbabb0-b64a-4907-83de-ea68086da1a6 {"code": 403,"type": "Poco::Exception","message": "Removal of record with UID `32fbabb0-b64a-4907-83de-ea68086da1a6` is forbidden." }

The same problem happens when removing Exchange contacts, distribution lists or public folders.


The issue is caused by the software defect POA-82086.


The problem is resolved in the POA 5.5.3, update POA installation to 5.5.3 or later version.

Search Words

Removal of record with UID

distribution list

0 mailboxes scheduled for deletion

Removing a mailbox takes no action

Exchange mailbox

public folder


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