Article ID: 119319, created on Dec 25, 2013, last review on May 4, 2014

  • Applies to:
  • H-Sphere 3.6.2

Symptoms

Statistics is not generated by AWStat.

In 'C:\Program Files\HSphere\3rdparty\AWStats\common.log' a lot of messages:

Create/Update database for config "C:\Program Files\HSphere\3rdparty\AWStats/awstats.domain.com.conf" by AWStats version 6.7 (build 1.892)
  From data in log file "d:\hshome\user\logs\domain.com\ex131211.log"...
  Error: An AWStats update process seems to be already running for this config file. Try later.
  If this is not true, remove manually lock file 'C:\WINDOWS\TEMP/awstats.domain.com.lock'.

Cause

Incorrect AWstat interruption.

Resolution

Remove 'C:\WINDOWS\Temp\awstats.<domain name>.lock' files, and then in next time when H-Sphere will start statistics, AWstat will be able to process these sites.

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