For instance, currently a customer is using 7 mailboxes. I need to decrease that value to 3 from OBAS.
The resource value can be changed under:
CP > Account > Buy Resources.
OBAS allows decreasing resources limits if such an option is enabled. If the resource downgrade is not supported you can get the following error:
Resource '%resource_name%' cannot be decreased
The setting is defined for vendor (provider or reseller) under:
Top > Commerce Director > Upgrade Manager > Configuration:
- Allow resource usage downgrade
More details about the option can be found on the Help top-right reference on the same page.