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Article ID: 119001, created on Dec 4, 2013, last review on Apr 30, 2014

  • Applies to:
  • Plesk Automation 11.1

Question

Why Default Parallels Page is shown when trying to open Customers Control Panel using IP address or hostname for customer's website, e.g. https://domain.com:8443 ?

Resolution

This is an expected behavior in PPA. Such login way could be used with Plesk Panel servers, but not in PPA, because IP address/server of management node of PPA could be different from IP address/server of customers domain.

All customers should use hostname or IP address of management node https://<IP_management node>:8443 to connect to Customers Control Panel.

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