Article ID: 118771, created on Nov 20, 2013, last review on Apr 25, 2014

  • Applies to:
  • Odin Business Automation Standard 4.x

Symptoms

Domain name is not synchronized with PBA-S Managed name servers. The following notification is shown in DEBUG PBA-S log:

[HSPC::MT::Plesk::DNS::can_create_domain] TRACE [02]: . -> HSPC::MT::Plesk::DNS->can_create_domain (domain => SUBDOMAIN.DOMAIN.TLD; account_no => %ACID%) =>  ERROR: reserved domain
[302] [HSPC::MT::Plesk::DNS::update_domain_zone] Could not create domain SUBDOMAIN.DOMAIN.TLD

Cause

Domain name SUBDOMAIN.DOMAIN.TLD or DOMAIN.TLD is reserved. The domain is listed at

Top > Service Director > Domain Manager > Setup > Reserved Domains

Resolution

Delete the domain from the reserved domains list and run synchronization:

~# sudo -u apache /usr/sbin/hspc-dns-sync.pl -zone SUBDOMAIN.DOMAIN.TLD

Refer to this KB for more detail about DNS zone synchronization.

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