Provider launched NG databases synchronization. Corresponding tasks of type
"Enable database <N> for cluster <N>" have been completed successfully. But NG databases have status "Syncing" in:
Top > Deployment Director > Server Manager > Web Clusters >
<Cluster Name> > Configuration Databases.
/var/log/poa.debug.log following exception is registered for synchronization tasks:
Oct 3 14:16:09 osscore : ERR [1:25437:f4efab90:85609 1:25588:f0ff9b90 WebClustersc]: [task:1517954 H2E::H2EDatabase_impl::synchronizeCluster] Exception while synchronizing H2E database: ERROR: invalid byte sequence for encoding "UTF8": 0xac HINT: This error can also happen if the byte sequence does not match the encoding expected by the server, which is controlled by "client_encoding"
There are folders in corresponding webspace that have name in unsupported encoding. Those folders contain file
In this case NG database synchronization is broken.
This is a result of bug POA-81139
Please contact Technical Support to fix NG databases synchronization. You may as well contact your account manager regarding POA-81139.