Search Engine: Elastic

Article ID: 118560, created on Nov 12, 2013, last review on Dec 27, 2016

  • Applies to:
  • Odin Business Automation Standard

Symptoms

In OBAS there is the license class "Parallels Plesk Panel 10 (Purchase)" which is used by a subscription. We needed to create a new Plesk class "Parallels Plesk Panel 11 (Lease)". We acquired the new license from KA and installed it manually to Parallels Plesk Panel.

The problem is that there is no way to remove/terminate the old license from OBAS. And when the subscription is synchronized by OBAS, the new license is replaced with the old incorrect one.

If we hit "Terminate" button in OBAS License Manager, we get error message "License key not supports termination" in the action log.

Cause

It's by design of Key Administrator that license key of type "Purchase" cannot be terminated by OBAS.

Resolution

Contact Odin Technical Support to change license key status in the OBAS database. To terminate the license itself you might want to contact Sales Representative.

400e18f6ede9f8be5575a475d2d6b0a6 caea8340e2d186a540518d08602aa065

Email subscription for changes to this article
Save as PDF