Article ID: 118381, created on Nov 2, 2013, last review on May 10, 2014

  • Applies to:
  • Plesk Automation

Symptoms

It is not possible to create "example.com" domain if "subdomain.example.com" already exists, task Sync the DNS zone 'example.com' says:

Domain name conflicts with existing domain 'subdomain.example.com' 

Cause

The restriction on creation of a domain after creation of a subdomain is the issue of the platform, its ID is TP-141598.

It should be resolved in the next release of the system.

Resolution

You can apply the following workaround:

  1. Backup subdomain's data and remove it.

  2. Create domain "example.com".

  3. Create subdomain "subdomain.domain.com".

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