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Article ID: 118209, created on Oct 25, 2013, last review on May 10, 2014

  • Applies to:
  • Operations Automation

Symptoms

A customer cannot remove file/folder in their Windows webspace using File Manager in the POA Customer Control Panel due to the following error:

The path "very_long_path" goes out of the root directory.

Cause

The full path to the file/folder (including AD entries) to be removed exceeds the Windows API 'Maximum Path Length Limitation' 260 characters.

Read the following Microsoft article for more details about the Windows API limitation - http://msdn.microsoft.com/en-us/library/windows/desktop/aa365247%28v=vs.85%29.aspx#maxpath.

Resolution

Remove the files/folders directly on the corresponding Windows server.

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