Article ID: 117896, created on Oct 11, 2013, last review on Sep 13, 2016

  • Applies to:
  • Business Automation

Symptoms

A domain subscription was canceled and terminated by DailyBillingProcessing task because a subscription was not renewed, however the domain status was not changed at the registrar's side.

Cause

Domain auto-renewal is enabled on the registrar side, which causes the domains to be automatically renewed. The issue that domain is not cancelled at the registar but cancelled in BA is a bug with id #PBA-39946 ("Domains are not cancelled when subscription is terminated by service terms").

Resolution

It is necessary to terminate a domain on the registrar's side manually.

Until the bug is fixed, you may review the Domain Cancellation Settings:

  • Allow to cancel domain before expiration date
  • Number of days before domain expiration date
  • Allow automatic process cancellation

These settings allow to cancel the domain properly (with cancellation order) if it was not renewed X days before expiration.

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