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Article ID: 117895, created on Oct 11, 2013, last review on May 11, 2014

  • Applies to:
  • Odin Business Automation Standard 4.3

Symptoms

Credit Card transaction failed with following error:

Top > Commerce Director > Online Payments > Transaction Log
--->8---
The transaction has been declined because of an AVS mismatch. The address provided does not match billing address of cardholder.
---8<---

Cause

Address from customer's profile does not match Credit Card's address. The international is transaction.

Resolution

  1. Verify the customer's address specified from

    Top > Account Director > Customer Manager > Customers > CUSTOMER_NAME > General settings: Country 
    
    
    matches the Credit Card's address data at 
    
    
    Top > Account Director > Customer Manager > Customers > CUSTOMER_NAME > Payment Settings > CC: Country
    
  2. Make sure the customer is from United States. According to this document

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    Since AVS is not generally not supported outside of the United States international transactions will always fail AVS verification in a production environment.
    --->8---
    

    If the customer is non-US, PBA-S provider should contact Authorize.Net to disable AVS checking.

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