Article ID: 117894, created on Oct 11, 2013, last review on Dec 28, 2016

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5
  • Operations Automation 5.4

Symptoms

On an attempt to delete a domain that is protected by MessageLabs, the corresponding task fails:

Task name   MessageLabs: Unprotect domain 'domain.tld' (domain_id = 75941; organizaiton_id = 14083)
Last execution output   Foreign key 'mlabs_protected_emails_fk_0' violation while executing ' DELETE FROM mlabs_protected_domains WHERE domain_id = ?'.

Cause

Task of type MessageLabs:Protect domain <Domain Name>.. was canceled and then deleted. The domain creation has not been completed normally.

Resolution

Please contact Odin Technical Support in order to resolve the issue.

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