An SSL certificate's (ID 2372) status is not being updated in Odin Business Automation Standard (OBAS). The order is stuck in "Pending" status. The error shown is:
Couldn't configure certificate (ID: %ID%) for DOMAIN.TLD: eNom communication level error: Error in response: 1. The cert cannot be configured because it is not in a valid status.
Couldn't renew certificate: Cannot renew product since it's expiry date is either more than 60 days away or has already been expired for more than 15 days.
However, the SSL certificate already has been issued at eNom or GeoTrust. How can we mark the certificate as Issued?
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2372 DOMAIN.TLD Error Error (Details) 07-Feb-2013
Transaction Identifier 125674 Account #CUS_ID Certificate ID 2372 Domain name DOMAIN.TLD Subscription 17922 SSL Plugin enomSSL Operation Renew certificate Date 15-Feb-2013, 04:27 Status Error Error Server Response Couldn't configure certificate (ID: %ID%) for domain.tld: eNom communication level error: Error in response: 1. The cert cannot be configured because it is not in a valid status.
Certificate order #633025 is stuck in Pending status.
Such behavior was classified as the software issue PBAS-30542 and was fixed in OBAS 4.5.7 release.
To resolve the issue, please upgrade to 4.5.7 as described in How to upgrade OBAS system to the latest available version.
Workaround for 4.5.6
For 64-bit OS:
# rpm -Uvh hspc-plugin-ssl-enom-4.5.6-61.swsoft.x86_64.rpm # hspc-upgrade-manager --finish
For 32-bit OS:
# rpm -Uvh hspc-plugin-ssl-enom-4.5.6-61.swsoft.i386.rpm # hspc-upgrade-manager --finish
hspc-upgrade-manager --finish will cause OBAS downtime for several minutes.
If after the hotfix is applied there are still some Error certificates, please contact Odin Technical Support for assistance.