Article ID: 117505, created on Sep 26, 2013, last review on Aug 12, 2014

  • Applies to:
  • Operations Automation 5.4


After installing the PA Office 365 Integration 4.6, the following warnings appear in the sitelog file on the MOSI Gateway Server:

Outdated Offer ID 'A4FC31FA-8BD0-4333-88CC-0EB6FD1707F4' detected and replaced with 'B86AA4C7-5C7E-445b-8C97-227DBDE5787F'. Please consult KB to resolve an issue.


The offer ID for the Office 365 P1 plan is configured incorrectly in POA:

  • Incorrect P1 offer ID: A4FC31FA-8BD0-4333-88CC-0EB6FD1707F4

  • Correct P1 offer ID: B86AA4C7-5C7E-445b-8C97-227DBDE5787F


Execute the following SQL statements in the POA System Database:

UPDATE aps_service_settings SET value = 'B86AA4C7-5C7E-445B-8C97-227DBDE5787F' WHERE name = 'offers' AND UPPER(value) = 'A4FC31FA-8BD0-4333-88CC-0EB6FD1707F4';

UPDATE aps_registry_object_setting SET value = 'B86AA4C7-5C7E-445B-8C97-227DBDE5787F' WHERE name = 'offers' AND UPPER(value) = 'A4FC31FA-8BD0-4333-88CC-0EB6FD1707F4';

Refer to the Parallels Knowledgebase article #119343 for instructions on how to connect to the POA System Database.

Search Words

Outdated Offer

Office 365

caea8340e2d186a540518d08602aa065 5356b422f65bdad1c3e9edca5d74a1ae ac82ce33439a9c1feec4ff4f2f638899 2554725ed606193dd9bbce21365bed4e e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF