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Article ID: 117419, created on Sep 21, 2013, last review on Nov 18, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

Plesk Client conflict cannot be resolved. The following error appears when the "Resolve" link is clicked on:

Top > Migration Director > Conflicts Resolver > Plesk Clients > %plesk_client% > Resolve

Selected Plesk client owns Plesk domain %plesk_domain% which has been registered in Parallels Business Automation - Standard already.

Auxiliary domain %plesk_domain% is registered in OBAS:

Top > Service Director > Plesk Manager > Domains

Application Error appears when that domain name is clicked on. The following error is shown in the problem report:

/var/log/hspc/rep2013-07-23_11-31-18

Error-TEXT: 31:18] [FATAL] [30000] [Error::throw] It's impossible to not have registered reseller for aux domain under aux customer.

Cause

Such behavior is considered to be a software issue PBAS-27819 which is fixed since OBAS version 4.5.6.

Resolution

Upgrade OBAS to the latest version.

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