Article ID: 117375, created on Sep 19, 2013, last review on Apr 26, 2014

  • Applies to:
  • Odin Business Automation Standard 4.3

Symptoms

When trying to purchase SSL certificate though store, an error occurs on step #3 - Configuration:

--->8---
The following fields are not correctly completed
- The validator mail address must be one of the following
 - admin@DOMAIN.TLD
 - root@DOMAIN.TLD
 - postmaster@DOMAIN.TLD
---8<---

Cause

The problem is caused by invalid approver email specified on page #3 Configuration:

--->8---
Common Name (domain name): DOMAIN.TLD
Approver Email Address: SOME@OTHER.ADDRESS
---8<---

Issuer of SSL certificate requires approver email be one of the following: admin@DOMAIN.TLD, root@DOMAIN.TLD or postmaster@DOMAIN.TLD

Resolution

Use one of suggested email addresses as Approver Email Address.

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