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Article ID: 117372, created on Sep 19, 2013, last review on May 8, 2017

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

I'm not able to delete SPF record from the domain's DNS zone through OBAS PCC. The record is marked as "Imported from Plesk node".

Resolution

Plesk domain DOMAIN.TLD belonged to the Plesk Client subscription #SUBID that had the permission enabled:

Top > Account Director > Subscription Manager > Subscriptions > #SUBID > Permissions
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DNS zone management = Enabled
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You may delete the TXT record through customer's CP at

CP > Home > Domains > DOMAIN.TLD > DNS Settings 

After that the record become editable in PCC, you may delete usual way:

Top > Service Director > Domain Manager > Domains > DOMAIN.TLD > DNS Zone

Here you may find the details:

Setting Permissions for Plesk Client Hosting Plan

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For Plesk Unix platform, the DNS zone management permission not only allows a Plesk client administrator to manage domain zone files, but makes the Plesk DNS a primary source for DNS synchronization between Plesk and Odin Business Automation Standard. If this box is checked, the changes made to domain zones by a customer from Control Panel will be automatically applied to the Odin Business Automation Standard DNS, and not conversely.
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