Article ID: 117364, created on Sep 19, 2013, last review on Apr 16, 2017

  • Applies to:
  • Odin Business Automation Standard


1.Store is loading slow. Hosting Plans are not visible in the store.

2.Store us unavailable, the following error appears:

"Our store is temporarily closed.

We apologize for the inconvenience."


[2013/09/18 02:30:30] [FATAL] [7790] [HSPC::Exc::Mysql::new] DBD::mysql::st execute failed: Got a packet bigger than 'max_allowed_packet' bytes at /usr/lib/perl5/site_perl/5.8.8/HSPC/ line 238.


Edit /etc/my.cnf (check if the db is remote in /etc/hspc/hspc.conf)

max_allowed_packet = 32M (value may be different, 32 should be enough)

Restart MySQL.

Search Words


We apologize for the inconvenience

[pid 10399] send(31, "POST /hspc/xml-api HTTP/1.0\r\nHost:\r\nUser-Agent: NuSOAP/0.7.2 (1.11)\r\nContent-Type: text/xml; charset=UTF-8\r\nSOAPAction: \"\"\r\nContent-Length: 623\r\nExpect: \r\n\r\n<?xml version=\"1.0\" encoding=\"UTF-8\"?><SOAP-ENV:Envelope SOAP-ENV:encodingStyle=\"\" xmlns:SOAP-ENV=\"\" xmlns:xsd=\"\" xmlns:xsi=\"\" xmlns:SOAP-ENC=\"\"><SOAP-ENV:Body><ns7974:session_open xmlns:ns7974=\"HSPC/API/1.0\"><__numeric_0><email xsi:type=\"xsd:string\"></email><password xsi:type=\"xsd:string\">Woul2Eib</password><lang_id xsi:nil=\"true\"/></__numeric_0></ns7974:session_open></SOAP-ENV:Body></SOAP-ENV:Envelope>", 794, 0) = 794 [pid 10399] poll([{fd=31, events=POLLIN|POLLPRI|POLLERR|POLLHUP}], 1, 0) = 0 [pid 10399] poll([{fd=31, events=POLLIN|POLLERR|PO

store is unavailable

Got a packet bigger than

Our store is temporarily closed.

After Moving MySQL Database shop is not displayed correctly

Our store is temporarily closed. We apologize for the inconvenience.

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