Article ID: 117316, created on Sep 17, 2013, last review on Dec 26, 2016

  • Applies to:
  • Odin Business Automation Standard

Symptoms

For example, customer ID #CUSID only generates orders for Plesk licenses, we have to go to the order and process it so that an invoice is generated every month for every subscription.

But, resellers like ID #RESID that also sell Plesk licenses never get orders but get only invoices. How can we force invoices to be created in all customers?

Resolution

The difference lies in the type of the customers: #CUSID is Provider's Customer and #RESID is Reseller. They have different billing scheme. In this document you may find general information about orders and invoices of OBAS, this scheme is used for all customers:

Paying Your Orders and Invoices

Here you may find the details about reseller's specific properties:

Managing Payables in Reseller Control Center

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