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Article ID: 117194, created on Sep 10, 2013, last review on May 24, 2014

  • Applies to:
  • Operations Automation 5.4

Symptoms

Task of type 'Create user 'username' in the 'LDAP://OU=...OU=Hosting,DC=providerdomain,DC=tld'' fails with following output:

Destination host 'dc01.providerdomain.tld' (#5), IP '10.5.2.6' : Provisioning request failed. The server is unwilling to process the request. [<response><errorContext description="An error encountered while processing object 'LDAP://OU=...OU=Hosting,DC=providerdomain,DC=tld'./The server is unwilling to process the request. (Exception from HRESULT: 0x80072035)/User Set Password" code="0x80072035" executeSeqNo="54"><errorSource namespace="Active Directory Provider" procedure="User Set Password"/><errorSource namespace="Preferred DC Active Directory Provider" procedure="User Set Password"/><errorSource namespace="Managed Active Directory" procedure="SetUserPassword"/><errorSource namespace="SW Managed Active Directory" procedure="CreateUser"/></errorContext></response>]

In corresponding host's (dc01.providerdomain.tld) event viewer's Security log following event is registered:

Event Type: Failure Audit
Event Source:   Security
Event Category: Account Management 
Event ID:   628
Date:       9/6/2013
Time:       10:58:12 PM
User:       providerdomain\pem_admin
Computer:   dc01
Description:
User Account password set:
    Target Account Name:    username
    Target Domain:  providerdomain
    Target Account ID:  username
DEL:b073c22f-81d8-4cbb-9571-997f7040bdc7
    Caller User Name:   pem_admin
    Caller Domain:  providerdomain
    Caller Logon ID:    (0x0,0xE4E72209)

Cause

Weak password was specified for Active Directory user. POA due to built-in regulations does not allow to do this. Provider used it's own specific way to create user (API, SQL-queries, etc.).

Resolution

To change user's password, go to CCP > Users tab > <affected user>, change password using "Change password" button. Then resubmit failed task.

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