Symptoms

1. When editing pages in SiteStudio, images are not displayed.

2. Blank page is published, instead of the proper website:

3. Log file /hsphere/shared/SiteStudio/logs/ss.log contains following errors:

   23:00:53,094 [TP-Processor7:WARN ] Publisher - 425 Unable to build data connection: No route to host
   
   
   23:00:53,094 [TP-Processor7:ERROR] Builder - genImagesFromCache
   java.io.IOException: Unable to send file: gen_1.1.gif
           at psoft.masonry.publisher.FTPPublisher.checkCompletion(FTPPublisher.java:165)
           at psoft.masonry.publisher.FTPPublisher.startNewFile(FTPPublisher.java:101)
           at psoft.masonry.Website.generateImagesFromCache(Website.java:187)
           at psoft.masonry.Website._get(Website.java:361)
           at psoft.masonry.Page.get(Page.java:293)
           at freemarker.template.expression.Dot.getAsTemplateModel(Dot.java)
           at freemarker.template.expression.Variable.getValue(Variable.java)
           at freemarker.template.instruction.VariableInstruction.process(VariableInstruction.java)
           at freemarker.template.compiler.TemplateLink.process(TemplateLink.java)
           at freemarker.template.compiler.TemplateLinkedList.process(TemplateLinkedList.java)
           at freemarker.template.instruction.FunctionInstruction.process(FunctionInstruction.java)
           at freemarker.template.instruction.CallInstruction.process(CallInstruction.java)
           at freemarker.template.compiler.TemplateLink.process(TemplateLink.java)
           at freemarker.template.compiler.TemplateLinkedList.process(TemplateLinkedList.java)
           at freemarker.template.Template.process(Template.java:292)
           at psoft.masonry.Page.process(Page.java:712)
           at psoft.masonry.Page.process(Page.java:707)
           at psoft.masonry.Page.show(Page.java:746)
           at psoft.masonry.HierarchicalPage.show(HierarchicalPage.java:276)
           at psoft.masonry.action.Action_show.exec(Action_show.java:17)
           at psoft.masonry.action.Action.process(Action.java:32)
           at psoft.masonry.Builder.service(Builder.java:521)
           at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
           at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
           at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
           at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
           at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175)
           at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
           at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
           at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
           at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:263)
           at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190)
           at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:283)
           at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:767)
           at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:697)
           at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:889)
           at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690)
           at java.lang.Thread.run(Thread.java:619)
   23:00:53,098 [TP-Processor7:INFO ] Publisher - Connecting... user@host:21
   23:00:53,128 [TP-Processor7:INFO ] Publisher - Starting new file: /domain.tld/widgets/gen_1.1.gif
   23:00:53,134 [TP-Processor7:WARN ] Publisher - 425 Unable to build data connection: No route to host
   

4. Attempt to get directory contents from target domain by FTP fails if FTP passive mode is turned off:

   ftp> pass
   Passive mode off.
   
   
   ftp> ls
   200 PORT command successful
   425 Unable to build data connection: No route to host
   

Resolution

Allow incoming connections to port 20 (ftp-data) on the server, where SiteStudio is installed.