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Article ID: 117056, created on Sep 2, 2013, last review on Aug 12, 2014

  • Applies to:
  • Operations Automation

Symptoms

POA task to configure Lync 2010 service 'User_Profile' fails with the following error message:

Application configuration script reported errors:
Script Lync.ConfigureUser fails. See inner exception.
Limit of execution time was exceeded. Process permanently hangs up.

The name of the failed task looks like this:

APS application 'Microsoft Lync 2010', id 131, instance 2292 -> service 'User_Profile', instance 167027: executing configuration script

Affected versions of the Microsoft Lync 2010 APS application: 1.x and 2.0.

Cause

POA executes the RemoveUnusedDomains action on all customer's domains registered in Lync, this procedure may fail in case a lot of SIP domains belong to a customer.

Resolution

Upgrade Lync 2010 APS application to 2.1 or later and then upgrade problem instances to this version.

Refer to the Parallels Knowledgebase article #115126 Lync Server 2010 Integration 2.1 for more information about this release.

Additional Information

See also Knowledgebase article #116639 about the problem with similar diagnostics.

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