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Article ID: 117036, created on Aug 30, 2013, last review on May 8, 2014

  • Applies to:
  • Business Automation 5.5
  • Business Automation 5.4

Symptoms

The renewal order for a domain registered with RuCenter registrar is completed in Parallels Business Automation (PBA), but the subscription's expiration date was not changed accordingly. As a result, the new renewal order was created for the subscriptions with auto-renew enabled during the very next Daily Billing Process.

Cause

The problem is caused by a bug in the PBA software.

Resolution

Use the following resolution until the bug is fixed in source code and an update is installed:

  1. Make sure the domain was actually renewed in registrar.

  2. Manually change the subscription's expiration date in the PBA Provider Control Panel - use the 'Change Expiration Date' button on the General tab in the subscription properties.

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