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Article ID: 116777, created on Aug 15, 2013, last review on Nov 7, 2016

  • Applies to:
  • Operations Automation
  • Business Automation
  • APS 2.x

Symptoms

Attempt to remove a Service Plan in BA Provider Control Panel fails with the error message below:

Can not delete this Plan. It has Subscriptions.

The plan does not have active subscriptions.

Cause

The subscriptions based on the plan have statuses "Terminated/Removed", "Ordered/Not Provisioned", but are still present in the BA database, thus blocking the Service Plan removal. BA is Billing system first of all, and no records are expected to be deleted completely from BA database (due to legal reasons, database consistency; financial documents may also be involved here).

Resolution

The situation does not require resolution, nothing may be done here.

Provider may set the unnecessary Service Plan to unpublished, it will not be visible for end customers in the Online Store, it will only remain in the BA Provider Control Panel.

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