Provider wants to release a customer's subscription from credit or administrative hold, they use the steps below:
- Log into in PBA Provider Control Panel
- Go to Operation Director > Support Manager > Subscriptions
- Select a subscription
- Click the 'Release From Hold' or 'Release From Credit Hold' button
On the next screen, in the 'Reason Code' drop-down list wrong codes are displayed, they are related to the 'Stop Service' operation, while reason codes for the 'Start Service' operation must be shown because service has to be started when releasing subscription from hold.
The reason codes for both types of operations (Start Service and Stop Service) are configured in PBA Provider Control Panel at Configuration Director > Miscellaneous Settings > Reason Codes. The problem is that just Control Panel picks up and shows wrong codes.
The problem does not affect releasing subscription from hold, it works correctly, the only problem is wrong reason codes are shown in PBA Control Panel.
Wrong procedures are configured in PBA XML files which are used to generate screens in Control Panel.
Create the following customization files on the PBA Application Server:
Put the following content into the files: