Order for BMC CLM (IaaS) provisioning fails with the error message 'Tenant organization for account with ID <Account ID> already exists' where <Account ID> is the ID of a particular PA customer account.
Customer is trying to order a second CLM organization for their account which is not supported in Parallels Automation. A customer may order single CLM organization and many Virtual Machines within it.
Most likely a customer's intention in this case was not to order a separate organization but to create a new virtual machine.
There are two kinds of CLM subscriptions:
- Those that include resource based on the 'CLM: IaaS' resource class, to create a CLM organization. Each customer can only have one of these.
- Those that include resource based on 'CLM: Service' resource class. There are used to create a new virtual machine. Customer can have many of these.