Article ID: 115464, created on Jan 29, 2013, last review on Mar 7, 2017

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

Subscription was created on Virtuozzo Container Hosting Plan with Plesk Panel. License class 'Parallels Plesk Panel 10 and Later' or any other is included into the Hosting Plan. Plesk Panel was installed into the Container, but Plesk license was not issued.

Cause

License class in Hosting Plan is not Active.

Resolution

Make sure that the options Active and Sell in my Store are enabled for the License class in the Hosting Plan.

OBAS Provider CP > Billing Director > Product Manager > Hosting Plans > %Virtuozzo Containers Hosting Plan name% > switch to the Licenses tab > activate and enable option 'Sell in my Store'.

If the Sell in my Store option is not ticked, activate it and upgrade the subscription to the latest version of the Hosting Plan.

In this case:

  1. If the subscription was created through Provider CP, customer will be able to purchase a license under Customer CP > Account tab > Upgrade Licenses.
  2. If the subscription was bought from the Online Store, the license will be provisioned and assigned automatically.

Please also make sure that the subscription is not Trial.

Search Words

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