Article ID: 115458, created on Jan 28, 2013, last review on May 10, 2017

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

An attempt to add a new credit card to an account fails with the error message:

This payment method is already present in the system

Cause

This message appears in OBAS in two cases:

  • The credit card is already registered to the same account.

  • The credit card belongs to another account and its status is Disabled. The same credit card can be added to more than one account only if it is not Disabled for one of them. This is implemented in such a way to provide some kind of blacklist, so that once the card gets Disabled anywhere in the system (even once) it is deemed as "not trusted" and cannot be added to other accounts in the future.

Resolution

Find this credit card under PCC or RCC > Commerce Director > Online Payments > Credit Cards and either delete it or change its status. Please note that the card can be added to customers of both the Provider and multiple Resellers, so the solution can require browsing through PCC and all RCCs.

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