Symptoms

The following error message is shown instead of a list of records:
System Error. Data packet out of range. Index: 2

Cause

The search performed by PBA-E currently returns a lower number of pages than what was saved previously (refer to the item <container_name>/<user_ID>.customization/*.xml on the page Customization Application of the PBA-E Customization Materials) with on-the-fly customization. PBA-E is not able to display the page, whose number is saved in the form of the screen customization.

Resolution

This issue has been resolved permanently in PBA-E 5.1 update 9.

To work around the issue until the update is installed, use the below steps:

1. Follow the instructions in Identifying XML file name to determine the name of the file where the customization is stored.

2. Remove the corresponding customization file.

3. Restart the "www" container: /etc/init.d/pba restart www