Article ID: 112673, created on Nov 1, 2011, last review on May 11, 2014
Symptoms
After server reboot (Windows Server 2008 R2) with Helm 4.2 installed the license is deactivated and it is needed to manually initiate license check in Configuration Tool > License.
Cause
The problem happens because of race condition for LicenceKey.dat of Helm Network Service and Helm Update Service.
Resolution
To workaround this issue it's needed to change startup type of Helm Network Service from Automatic to Automatic (Delayed Start).
Additional information
Maintenance team is aware of this problem, it will be fixed in future Helm versions.