SymptomsA fraudulent customer signed up in PBA-S. The provider put the fraud account and all its subscriptions on hold. The provider also disabled automatic renewal generation for all the fraudulent customer's subscription, and disabled all of their payment methods.
However, the fraudulent customer logged into PBA-S control panel, added a new bad credit card, generated renewal order manually, and paid the renewal order using the new credit card.
The provider wants to completely disallow such fraudulent customers to add credit cards, generate renewal orders and pay them in the customer control panel.
ResolutionIn the current version of PBA-S, the solution for the problem described above will be to not only put the customer and all their subscriptions on hold, but also to suspend all users in the customer's account. In this case, the customer will not even be able to log into PBA-S control panel and perform any actions. Another solution would be to cancel the fraudulent customer account.
The provider may compete the following actions to suspend users in a customer's account:
- Log into PBA-S Provider Control Center
- Go to Top > Account Director > Customer Manager > Customers
- Click on fraud customer account
- Switch to the Users tab
- Click on user
- Click the Edit button
- Change Status field to Suspended
- Click the Update button
- Repeat steps 5-8 for all users in the customer's account