Symptoms
Upgrade of H-Sphere on Windows server is fails with an error message: Psoft.HSphere.Transport.Protocols.ProtocolException: Service "installerservice" not found
You find one of these errors at HSphere\log\action.log:
Thread: 4; Failed to start service "installerservice"; System.InvalidOperationException: There is an error in XML document (0, 0). ---> System.Xml.XmlException: Root element is missing.
Thread: 4; Failed to start service "installerservice"; System.InvalidOperationException: There is an error in XML document (1991, 9). ---> System.Xml.XmlException: Unexpected end of file while parsing Name has occurred. Line 1991, position 9.
Cause
Installer service fails to start because ClusterConfig.xml file is corrupted or empty.Resolution
Delete HSphere\data\services\installer\ClusterConfig.xml file and restart HSphere service.The file will be recreated. Now try to upgrade again.