Search for:

  • Article for your preferred language does not exist. Below is international version of the article.
Available article translations:

Support Options for Plesk Panel 11.x and Plesk Automation

Article ID: 114130, created on Jun 18, 2012, last review on Mar 31, 2015

  • Parallels Plesk
  • Parallels Plesk Automation
  • Service provider products licensing

Odin offers different kinds of support for Plesk Panel 11.x and Plesk Automation users. In order to find the support options available for your license, find the category, which mentions where you purchased your license, then find the required point depending on what kind of license you have.

NOTE: For support options for Plesk 12 please refer to this article.

Support for direct Odin customers

The listed support options are for Odin Partners and for customers who purchased the product directly from Odin or AWS (Amazon Web Services) Marketplace.

  • [Free] For customers with a Plesk Panel 11.x Unlimited license on a dedicated server who bought the license directly from Odin or AWS Marketplace:

    24/7/365 email, phone, chat

  • For Odin Partners. Partner support options vary based on a Partner status. If you need information on support options available for your Partner level, please contact your Sales representative.

  • [Free] For customers using Plesk Automation:

    24/7/365 email, phone, chat

Support for customers, who purchased a license from an Odin Partner

Note: If you purchased your product from an Odin Partner, we recommend you to use support from that provider. Odin partners are fully trained by Odin and deliver best-in-the-industry support for Odin products running on their infrastructure.

  • [Free] For customers with a Plesk Panel 11.x Unlimited license on a dedicated server:

    24/7/365 email

  • [Free] For customers using Plesk Automation:

    24/7/365 email

Support options available for all owners of a Plesk Panel 11.x license

  • Paid Support.

    You can purchase support at the Plesk Panel Support and Services page.

    24/7/365 email, phone, chat

    If you buy Per Incident Support, a new ticket with Odin Technical Support will be created automatically. You will receive an e-mail with instructions on how to use the support incident after your order is completed.

  • [Free] Self Service Support.

    You can find all the available online support resources at the Self Service Support Resources page.

    You can use the product documentaion, Knowledgebase, find a solution or ask a question on the Odin Forum. The user community is supported by Plesk Experts, Odin support staff, and engineering resources.

Search words:

technical assistance with Plesk Panel

technical issue with Plesk Panel

technical support for Plesk Panel

56797cefb1efc9130f7c48a7d1db0f0c c81e59b61af9dca603ba03b14aabe968 b315de483b3ce496b93860f954cd3118 0fb3394a2c69b44bea0b259a86272ad9 caea8340e2d186a540518d08602aa065 6311ae17c1ee52b36e68aaf4ad066387 1e5db16426987d561060acdf56d947b4 147b9e14b9c9ab8c2e7cd2a7443fe1f8 a2ebd064acdcddb8b1c97359026cbb91 33c4522b6fa9ca8e050f19b889fb58f1 089f3c7866b06d464c55c23a77215cc4

Was this article helpful?
Tell us how we may improve it.
Yes No
Server Virtualization
- Odin Cloud Server
- Odin Containers for Windows 6.0
- Odin Virtuozzo Containers
- Odin Automation
- Odin Automation for Cloud Infrastructure
- Odin Business Automation Standard
- Odin Virtual Automation
- Odin Plesk Panel Suite
- Web Presence Builder
- Odin Plesk Automation
- Odin Small Business Panel
- Value-added Services for Hosters
- Odin Partner Storefront
Services & Resources
- Cloud Acceleration Services
- Professional Services
- Support Services
- Training & Certification