Article ID: 122452, created on Jul 23, 2014, last review on Jul 23, 2014

  • Applies to:
  • Business Automation 5.5


When PACI subscription goes to Credit Hold due to unpaid Order for resource overusage, customer can not use the PACI service because the service is stopped. However on the Next Billing date customer receives Invoice which includes recurring fee for the non-PACI resources that were consumed while subscription was on hold.

According to the Russian Accounting, Provider should not bill customer for the services that are not provided or can not be used by customer.


According to the product design, PBA-E bills customer for the subscription that was put on hold and for the services that are stopped, because it is supposed that such services still consume Provider's Hardware and Software resources until service is destroyed.

That is why when such subscription is renewed from the Stopped state, customer can receive a Billing order with recurring fee for subscription resources for the whole billing period.


To conform to the Russian Accounting and law, the new feature request has been submitted to improve Produce functionality: PBA-57881 (Bill account immediately after putting on hold).

With such feature implemented, customer will receive one "final" Invoice for all resources consumed by the moment when unpaid subscription went to credit hold. No further charges are expected until customer makes one of the following:

1) Does nothing - then subscription will be destroyed. Customer still has unpaid order for consumed resources.

2) Customer pays last Billing Order + Renewal Order. The subscription is restored.

Search Words


биллинг подписок PACI

Current Balance

Unbilled Charges

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 801221f8cd76fba7300d1e6817c8e08b 92711db0799e8aefe8e51f12dace0496 e12cea1d47a3125d335d68e6d4e15e07

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