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Article ID: 117078, created on Sep 3, 2013, last review on May 7, 2014

  • Applies to:
  • Business Automation

Symptoms

Encryption key generation in PBA Provider Control Panel fails with the following error message:

ERROR: duplicate key value violates unique constraint "PKey_PK"

Cause

The sequence in PBA database is not in sync with the already existing IDs, the system attempts to insert already existing value. It might happen as a result of earlier manual modification (e.g. key was accidentally dropped from PCP and it was needed to reupload it with database modifications).

Resolution

Contact the Parallels Support Team to resolve the problem.

Search Words

duplicate pkey_pk

duplicate key value violates unique constraint "PKey_PK"

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