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Article ID: 116566, created on Jul 26, 2013, last review on Nov 19, 2014

  • Applies to:
  • Operations Automation 5.4

Symptoms

Provider needs to get access to logs of FTP service on POA-managed hosting server:

  • to investigate a customer's problem with FTP service
  • to generate and process statistics of FTP service

Resolution

Standard Linux Shared Hosting

The location of the ProFTPD logfile is defined in the configuration file /usr/local/etc/proftpd_vhost_confs_pem/ID, where ID is the internal ID of ProFTPD virtual host in POA database.

The default location of the ProFTPD logfile is:

  • non-SSL log: /usr/local/pem/ftp/ftp_log/ID/xferlog
  • SSL/TLS log: /usr/local/pem/ftp/ftp_log/ID/tls.log

Linux Shared Hosting NG

The location of the system ProFTPD logfile is defined by the SystemLog parameter in the configuration file /etc/proftpd.conf, the default location is /var/log/h2e-ftp/errors.

Log files of customers' FTP services are located in their webspaces in the /var/www/vhosts/NFS_VOL_ID/webspace_id/log/xferlog file

  • NFS_VOL_ID is the ID of the NFS volume mounted on web servers in cluster, it is displayed in the web cluster properties in POA Provider Control Panel at Deployment Director > Server Manager > Web Clusters > click on cluster > General tab > NFS Volumes section:

  • webspace_id is the ID of a customer's webspace

Windows Shared Hosting

Log of IIS FTP site is located in the CUSTOMERDATA\FTPServer\logs\FTPSVC_ID folder

  • CUSTOMERDATA is the root folder of customers' data on a Windows hosting server, the default value is C:\CustomerData. The actual value may be seen in the properties of the msiis/msiis7 POA package installed on a server:

  • FTPSVC_ID is the ID of the IIS FTP site 'PEM FTP Server for Shared Hosting', it is displayed in the list of sites in IIS Manager.

Search Words

FTP logs information

Unsatisfied prerequisite: Failed to find main ProFTPD vhost on web cluster/server

FTP logs location

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 ac82ce33439a9c1feec4ff4f2f638899 2554725ed606193dd9bbce21365bed4e e12cea1d47a3125d335d68e6d4e15e07

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